Frequently Asked Questions

Is your shopping cart secure?
What are your delivery options?
How do I track my order?
Where is my order?
When will I receive my order?
How do I know if an item is in stock?
How do I contact Water Aerobics Shop?
What payment methods do you accept?
How do I make a return?
How do I make an exchange?
Can I return or exchange a product if used in the water?
How much does shipping cost?
Where are you located?
Is my shipment insured?
How do I suggest a product?
What is your return policy?
What is your exchange policy?

Is your shopping cart secure?
Yes, we are a secured and verified website. When you get to the shopping cart page, you will see a lock icon that you may click to verify our identity. Also, you will see that the web address is "https", this signifies that you are in a secured part of WaterAerobicsShop.com and you are safe to continue your online transactions.
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What are your delivery options?
We have decided to go with the US Postal Service, after extensive research, in order to bring you the best prices in shipping.
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How do I track my order?
Log in to you account here. Once logged in you can see you tracking information.
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Where is my order?
We hope you will receive your order soon. In the meanwhile, you make track it by logging in to you account here. Once logged in you can see you tracking information.
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When will I receive my order?
Typically, processing takes 1-2 business days. Shipping takes around 3-7 days. You should receive your shipment in approximately 4-9 days.
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How do I know if an item is in stock?
If you can put an item in the shopping cart the item is in stock.
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How do I contact Water Aerobics Shop?
Please use the contact page here.
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What payment methods do you accept?
We take Visa and Mastercard.
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How do I make a return?
Ship order with the completed return/exchange slip to:
ATTN: Returns
Water Aerobics Shop
25A Crescent Drive
#250
Pleasant Hill, California
94523
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How do I make an exchange?
Ship order with the completed return/exchange slip to:
ATTN: Exchanges
Water Aerobics Shop
25A Crescent Drive
#250
Pleasant Hill, California
94523
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Can I return or exchange a product if used in the water?
No. Products must be in new and unused condition.
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How much does shipping cost?
You will receive a quote in the checkout before you confirm your purchase.
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Where are you located?
We are located in the San Francisco Bay area. Please visit our contact page here for exact address.
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Is my shipment insured?
All shipments are insured by the USPS.
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How do I suggest a product?
Please contact us here to suggest a product.
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What is your return policy?
Products used in water are not eligible for return. Products must be returned within 30 days from the date of purchase in new and unused condition. You may ship through the carrier of your choice. Whichever is most cost effective for you. Typically, your account will be credited within 10 business days of us receiving your returned product.
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What is your exchange policy?
Products used in water are not eligible for exchange. Products must be exchanged within 30 days from the date of purchase in new and unused condition. You may ship through the carrier of your choice. Whichever is most cost effective for you. Water Aerobics Shop will pay for the delivery of your replacement product. If the replacement product is of lesser value than the exchanged product your account will be credited within approximately 10 business days.
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